wallrasTerms of service
These terms are an agreement between you and Wallras (“we”, “us”), operated from India. They cover wallras.com, your account and the Wallras software (together, the “Service”). By creating an account, ticking the box to agree, starting a trial, buying a plan or using the software, you accept these terms and our privacy policy. If you use Wallras for a company or other organisation, you confirm you have authority to accept these terms for it, and “you” means that organisation.
1. Who can use Wallras
You must be at least 18 and able to form a binding contract. Wallras is a business service, provided for your trade, business or profession. You may not use it if you are barred from receiving it under the laws of India or any other applicable country, including sanctions and export laws.
2. Your account
Give accurate information and keep it up to date. Keep your sign-in details, admin tokens and license keys secret: you’re responsible for everything done with them. Tell us straight away at security@wallras.com if you think they’ve been misused. One free trial is allowed per person; creating extra accounts to get more trials is not allowed.
3. What Wallras is
Software you run on your own servers. It watches the traffic between your apps and your AI provider and reports on how your AI behaves. It doesn’t change your prompts or your models, and your AI’s answers reach your apps unchanged unless you switch on optional gateway features (retries, fallback providers, caching, limits), which then work as you configure them.
4. Your data
Everything Wallras records stays on your servers, and you own it. We don’t receive your prompts, answers or logs. You are responsible for that data, including having the right to process it, giving your own users any notices the law requires, and complying with your AI provider’s terms. Licensed installations send us only a license key, an installation id and a monthly request count (and our server sees the time and IP address of each check), as described in our privacy policy. Don’t alter, block or falsify these.
5. Plans, trials and usage
- Free: core features and 10,000 requests a month. At the limit, recording pauses until next month; your AI keeps working.
- Trial: any paid plan, free for 7 days, once per person. A trial without payment details ends on its own and is never charged. A trial started at checkout with payment details becomes a paid subscription when it ends unless you cancel before then.
- Paid plans: priced as shown on our pricing page when you subscribe. Paid plans never stop at their limit: extra successful requests are billed after each month at your plan’s rate, capped so a month never costs more than the next plan up. Failed requests don’t count.
6. Payments, renewal and cancellation
Payments are processed by Dodo Payments as merchant of record, or by invoice. Plans are billed in advance and renew automatically each month or year until cancelled; you authorise each renewal charge. Prices exclude taxes, which are added where required. We may change prices for future periods with at least 30 days’ notice; the change applies from your next renewal. You can cancel any time; your plan then runs to the end of the period you paid for and doesn’t renew. If a payment fails or an extra-usage bill stays unpaid for 14 days, your license isn’t renewed and, after a 7-day grace period, Wallras steps down to the Free plan.
Refunds: payments are non-refundable, including for partly used periods, except where the law requires otherwise or where you were charged in error (for example, twice for the same period). Don’t open a chargeback without contacting us first; we resolve billing errors promptly.
7. Your license to the software
While your account is in good standing, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Wallras software for your own internal business purposes, within your plan’s limits. You may not:
- sell, resell, rent, sublicense or offer Wallras as a service to others;
- share your license key outside your organisation or use one key beyond your plan;
- reverse engineer, decompile or disassemble the software, or try to derive its source code, methods or algorithms, except where the law expressly allows this despite this restriction;
- remove, disable or work around license checks, usage reporting or any security feature;
- copy, modify or create derivative works of the software, or use it or anything learned from it to build a competing product or service;
- use Wallras to break the law, infringe others’ rights, or violate your AI provider’s terms;
- probe, overload or attack our website, servers or other customers, or test their security without our written permission (please report vulnerabilities as described on our security page).
The open-source clients (the MCP server and Python SDK) are licensed under their own MIT license, which applies to them instead of this section.
8. Our intellectual property
Wallras, including the software, its methods, documentation, website, name and logo, belongs to us and our licensors and is protected by intellectual property laws. Apart from the license above, no rights are granted to you. If you send us suggestions or feedback, we may use them freely without obligation to you.
9. Confidentiality
Non-public information either of us shares with the other (such as pricing offered only to you, unreleased features, or security details) must be kept confidential and used only for our relationship, except where it becomes public through no fault of the receiver or must be disclosed by law.
10. Third-party services
Wallras connects to services we don’t control, such as your AI providers and the sign-in and payment providers. Their terms govern your use of them, and we aren’t responsible for their availability, accuracy or conduct.
11. Disclaimers
Wallras helps you spot problems in AI behaviour. Its findings are signals for you to review, not guarantees that your AI is correct, safe or compliant; it can’t detect every problem. Reports document monitoring evidence and don’t certify compliance with any law or standard. You remain responsible for your AI systems and the decisions you make about them. To the fullest extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation.
12. Limitation of liability
To the fullest extent the law allows: we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill; and our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim, or US$100 if you haven’t paid anything. Nothing in these terms limits liability that cannot be limited by law, such as for fraud.
13. Indemnity
You will defend and compensate us against claims, losses and costs (including reasonable legal fees) arising from your misuse of the Service, your breach of these terms, or the data you process with Wallras.
14. Suspension and termination
You can stop using Wallras and close your account at any time. We may suspend or end your access, with notice where reasonable, for non-payment, breach of these terms, misuse, or if required by law. When access ends, your license ends and the software steps down to the Free plan; sections that by their nature should survive (including 7 to 13 and 16) continue to apply.
15. Force majeure
Neither of us is liable for delays or failures caused by events beyond reasonable control, such as natural disasters, outages of internet or cloud providers, war, government action or labour disputes.
16. Governing law and disputes
These terms are governed by the laws of India. We’ll first try to resolve any dispute informally: contact us and give us 30 days to respond. If it isn’t resolved, the courts of India have exclusive jurisdiction, unless the law where you live gives you rights that cannot be waived.
17. General
These terms and our privacy policy are the entire agreement between us about the Service. If any part is found unenforceable, the rest stays in effect. Not enforcing a right isn’t a waiver of it. You may not transfer these terms without our consent; we may transfer them as part of a merger, acquisition or sale of the business. We send notices to your account email; you can send them to hello@wallras.com.
18. Changes
If we change these terms in a way that matters, we’ll email account holders at least 30 days before the change takes effect. Continuing to use Wallras after that means you accept the new terms; if you don’t, you can cancel before they take effect.
19. Contact
Questions about these terms: hello@wallras.com.